Welcome to Cosmetix (“we”, “our”, or “us”). These Terms and Conditions govern your use of our clinic services, website (if applicable), and any communication with us via info@cosmetix.me. By booking an appointment or using our services, you agree to these terms.
1. Services
Cosmetix provides cosmetic and aesthetic treatments. All treatments are subject to:
- Professional assessment
- Medical suitability
- Availability of qualified staff
We reserve the right to refuse treatment if it is deemed unsafe or inappropriate.
2. Appointments and Cancellations
a. Booking
Appointments must be booked in advance via phone, email, or other approved methods.
b. Cancellation Policy
- We require at least 48 hours notice for cancellations or rescheduling.
- Late cancellations or missed appointments may incur a fee.
c. Late Arrival
If you arrive late, your appointment may be shortened or rescheduled.
3. Payments
- Payment is due at the time of service unless otherwise agreed.
- We accept approved payment methods as communicated by the clinic.
- Prices are subject to change without prior notice.
4. Medical Responsibility
- You must provide accurate and complete medical information before treatment.
- Failure to disclose relevant health conditions may result in complications for which we are not liable.
- Treatment outcomes may vary between individuals, and no guarantees are provided.
5. Risks and Consent
- All cosmetic procedures carry some level of risk.
- By undergoing treatment, you acknowledge that:
- You have been informed of potential risks and side effects
- You consent to the procedure voluntarily
Written consent may be required before certain treatments.
6. Refund Policy
- Payments for completed treatments are non-refundable.
- Prepaid packages may be subject to specific terms provided at purchase.
- Refunds (if any) are issued at our sole discretion.
7. Liability
To the fullest extent permitted by law:
- Cosmetix is not liable for indirect, incidental, or consequential damages.
- We are not responsible for complications arising from:
- Failure to follow aftercare instructions
- Undisclosed medical conditions
Nothing in these terms excludes liability where it would be unlawful to do so.
8. Aftercare
- You agree to follow all aftercare instructions provided.
- Failure to do so may affect results and void any follow-up support.
9. Gift Cards and Promotions
- Gift cards are non-refundable and may have expiration dates.
- Promotions and offers cannot be combined unless stated otherwise.
10. Intellectual Property
All content, branding, and materials associated with Cosmetix are owned by us and may not be used or reproduced without permission.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy.
12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updated versions will be effective upon posting.
14. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Cosmetix
Email: info@cosmetix.me
